Support
Most problems have a two-line fix below. For everything else, one email reaches the developer directly.
Open the shop and tap Restore purchases while signed in to the Apple ID or Google account you bought with. Remove Ads comes back immediately; coins and unlocks return if you had linked an account under Options ▸ Account.
The store could not be reached. Check your connection, wait a few seconds and reopen the shop — the game retries on its own.
Play in landscape with rotation lock off. If the ball drifts on a flat phone, hold it still for a moment at match start so the accelerometer settles.
Online play needs a stable connection; mobile data works, but restrictive Wi-Fi (hotels, schools) can block the game servers. Try another network, then update the game — old versions cannot join current rooms.
The Google flow opens your browser and jumps back into the game when done. If it does not, return to the game manually; if the account still shows as not linked, sign in again. Apple sign-in on iOS uses the system sheet.
Multiplayer kill attribution was fixed in the 2026 update. Make sure everyone in the room is on the latest version.
Email [email protected]. There is no form to fill in — a plain email is the fastest route to the person who fixes it. Please include:
Balls Tournament is free on the App Store and Google Play.